Guide to completing HIT Tickets Choose: To get help for: Examples: System Access and Navigation Login Failures Locked out, Forget Password, Password Expired Menu and Module Assistance What system area do you need help with? User Interface Guidance Difficulty with Faxing, Issues Post-Upgrade Any issue with daily work Training Requests Request for User Guides or Resources Tip sheet System Connectivity & Performance Slow Response Times Slow to login; slow to move through screens System Crashes/Workstations/Devices Not Responding Unable to move through your workday Other Unexpected Behavior Anything out of the ordinary Error Messages System returns a notice of any kind VPN/Remote Access Issues Having difficulty in a new setting Printer/Scanner/FAX Connectivity If any of these are not working Barcode Scanners, Card Readers If any of these are not working Patient/Client Data Encounter/Event Errors If you need an encounter unlocked. If a patient checks in but leaves Missing/Incorrect Patient/Client Records Anything unusual or incorrect Duplicate Records (Merge) If there are more than one record for the client/patient Data Entry Problems If you can't enter something you typically can Clinical Workflows Order Entry (Lab, Radiology, eRx) Difficulty with any of these entries Documentation Templates and Forms Questions about the template of form Billing and Coding Charting Errors Difficulty with completing your full encounter Claim Errors This is mainly for billing team Code Validation Issues If the code you need is not available