Troubleshooting NextGen RDP Performance Issues
This article does not apply to the NextGen Web Interface
If you are able to log into the RDP instance of NextGen, but are unable to open or use one of the applications within (such as EHR, PM, and others), then try the following troubleshooting steps:
- When logged into NextGen, please press Ctrl + Alt + End (this is different from Ctrl + Alt + Del).
- Select Task Manager
- Find your frozen NextGen application and select it.
- Click End Task.
- Close the task manager
- Reopen the app you just closed
If this does not resolve your issue, please let us know!